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Safeguarding when creating content to guide and support users. This advice applies to any digital service content, including your website.
- 1.Consider language, tone of voice, image selection and usability to ensure content is accessible and appropriate.
- 2.Include an exit button and crisis contact information on any page aimed at users who may be at risk of harm.
- 3.Update all information and advice regularly.
1. Content or images upset user: users become upset and/or triggered after viewing inappropriate images, words, videos or sound clips
- Q: Is the content appropriate for the users? Is it age appropriate?
- Q: Should trigger warnings be included with the content?
2. User misled by information: information causes harm because it is incorrect, misleading, outdated or inappropriate
- Q: How often will content be reviewed for relevance and suitability?
- Q: Is there an easy way for users to flag misinformation or suggest content changes?
3. User is witnessed viewing content: perpetrator witnesses user reading content or views their browsing history, increasing risk of harm
- Q: Does content include unexpected pop-ups? Can these be limited?
- Q: Is there an easy access exit button and crisis contact information for users?
4. User-generated content puts them at risk: content isn’t properly anonymised, or includes sensitive or legal information
- Q: Is user-generated content (e.g. blogs) properly anonymised?
- Q: Is support in place for service users writing content for service use that may produce emotional responses upon writing?
- Avoid overloaded page and app content that could disorientate or confuse users in need of help
- Ensure content is empathetic and validating of users’ experience
- Advertise your content sensitively, reducing the chance of perpetrators learning of it