You have a duty of care to ensure your beneficiaries’, your users’, safety and wellbeing when supporting them online. Just like you would in any other context. So your organisation must have a safeguarding policy that reflects this. One that covers digital safeguarding, is regularly reviewed and is publicly available.
This policy provides the foundations of your digital safeguarding work.
Your policy should complement your Data Protection Policy and comply with the General Data Protection Regulation (GDPR).
Your safeguarding policy should provide guidance for your staff and volunteers on:
Their safeguarding responsibilities
How to recognise and report safeguarding concerns
It should also:
State the different online platforms you use to deliver services, and their risks
Describe procedures for mitigating identified risks, and identifying and reviewing new ones
Describe procedures for responding to safeguarding concerns that arise during the course of online service delivery
Reflect the input of your users, staff and volunteers
Tailor your policy’s level of detail to the work your organisation does. But as a minimum, include:
Scope: who the policy applies to
Your organisation’s beliefs on protecting vulnerable users
Contact details for your safeguarding lead
Implement your policy through:
Regular discussions with staff
Providing easy access to digital safeguarding advice and procedures (e.g. via a shared document or webpage)
Visual aids within your organisation (e.g. posters, leaflets, etc.)
Policy review sessions
Providing a variety of digital routes for users to disclose safeguarding concerns (e.g. one-to-one sessions or anonymous surveys)